Anthem offers free credit, ID protection
Affected customers will be notified ‘in coming weeks,’ but members since 2004 can sign up now for free protections
Anthem has announced details for customers to sign up for free ID protection and credit monitoring in wake of data breach. (Photo: John Bragg)
Anthem has announced details for identity repair assistance and credit monitoring services for members dating back to 2004.
The offer comes in the wake of a data security breach that exposed the personal information of as many as 80 million customers of the Indianapolis-based insurance giant.
Information on the company’s free, two-year offer was posted this afternoon at AnthemFacts.com .
For members who do not have Internet access, Anthem has established a telephone line to sign up for the services. The number is (877) 263-7995.
In a statement today, Anthem said members who have been impacted by the cyber-attack will automatically be enrolled for the services. However, notifications have not been sent. The statement said those notifications should be issued “in the coming weeks.”
In the meantime, Anthem said, “affected members can start accessing these services prior to receiving a mailed notification from Anthem.” The statement said members can sign up for the services anytime over the next two years, although security experts have urged clients to sign up immediately to protect their identity and credit.
The free identity protection services provided, according to the statement, include:
• Identity Theft Repair Assistance: Should a member experience fraud, an investigator will do the work to recover financial losses, restore the member’s credit, and ensure the member’s identity is returned to its proper condition. This assistance will cover any fraud that has occurred since the incident first began.
• Credit Monitoring: At no cost, members may also enroll in credit monitoring, which alerts consumers when banks and creditors use their identity to open new credit accounts.
• Child Identity Protection: Child-specific identity protection services will also be offered to any members with children insured through their Anthem plan.
Anthem said in the statement that “additional protection is available through credit monitoring services,” but that requires members “to actively enroll because the member must provide their personal information and consent to have their credit monitored.”
Spanish-speaking members may access information at AnthemInforma.com. or receive assistance in Spanish at 877-263-7995.
The phone lines will be open until 9 p.m. today.
From Monday through Feb. 20, the call center will be open extended hours from 9 a.m. to 11 p.m. After that, the hours will be 9 a.m. to 9 p.m. Monday to Saturday.
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