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Credit Report Enquiries
Contact Experian about my credit report
Online: If you have any enquiries or disputes regarding your Experian Credit Report, please log in to your account and navigate to the Contact Us page to contact the member support team.
Social Media: Check us out on Twitter for support and tips on improving your credit rating. You can also join our active Facebook community.
Are you confused about your Experian Credit Score changing?
If you do see a change, this may be because we have recently updated how we calculate the Experian Credit Score to make sure it remains as accurate as possible and closely reflects how lenders may view your credit history. If this is the case rest assured that this won’t affect your chances of getting credit.
The Experian Credit Score is a guide that will help you understand how lenders are likely to view your credit history when you make an application and to help track your progress if you are working to improve the picture your credit history paints. For more information, visit our score update help page .
PO BOX 7710
Phone: 0344 481 0800 or 0800 013 88 88
Please have your reference number ready when you call. This can be found on your personal home page once you have logged in to Experian CreditExpert. Note that any changes can only be made by the member themselves; you cannot do this on behalf of others.
Monday to Friday 8am to 7pm. Saturdays 8am to 4pm. *Calls to 0344 numbers are charged at the national UK landline rate, and are usually inclusive of monthly phone contract packages. 0800 numbers are free to call from UK landlines and mobiles but calls from business mobile phones may be chargeable. Calls may be recorded for training and monitoring purposes.