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Mar 5 2019

Samsung Remote Support for TV & Smartphone: Remote Service

#remote #support, #remote #service


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Samsung Remote Service

Samsung Remote Service enables one of our specially trained technicians to remotely view and control your Samsung TV and smartphone to directly help you with your product.

Remote Service can provide

  • Help setting up a Google and Samsung account
  • Software and application updates
  • Backups factory data resets
  • Help with setting up email accounts and day-to-day tasks

Remote Service advantages

  • Direct assistance as if you were with a technician
  • Optimized device settings and advice on how to use features
  • All steps are shown live on-screen

Remote Service requirements

  • Your device is running a minimum of Android Version 2.4
  • Your device has a stable internet connection
  • Your device has the Smart Tutor application installed from the Google Play Store

In order for Remote Service to work your smartphone or tablet must be connected to a high speed internet connection. It is highly recommended that you connect to WiFi as you may incur network charges for using mobile data out of your allowance. Please contact your network provider for further information.

Security popup message

When our agents try to access applications which may contain private information (such as ‘Messages’, ‘Phonebook’, ‘Gallery’, Camera , etc.), a security message will popup. The message will ask whether you would like to proceed with our agents having access to these applications. Please note our agents cannot control your device without your consent.

Security popup message

If you choose not to allow access for the agent to a specific application which contains private information, you may choose the No option accordingly.

Scroll down the notification bar and tap Smart Tutor Connection.

You will then see the Lock menu.

If you tap the menu, it displays “UNLOCKED” and stops sharing the display screen.

Samsung Remote Service enables one of our specially trained technicians to remotely view and control your Samsung TV and smartphone to directly help you with your product.

Remote Service can provide

  • TV diagnositics
  • Help with Smart Hub
  • Custom TV settings
  • Firmware updates and backups

Remote Service advantages

  • You can follow the steps of the technician helping you on-screen
  • One-on-one support for all your Smart Hub questions
  • Get the most out of your TV with advice from an expert

Remote Service requirements

  • Your TV is ES5500, F5500 or later (except F6100)
  • Your TV is connected to a fast internet connection
  • You are in front of your TV

Note: in order for Remote Service to work your TV must be connected to a high speed internet connection. If your TV cannot access the internet or your connection is too slow you will receive a message that you are unable to connect to Remote Service.

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Written by FLORIDA